Community Guidelines

Online Tutoring Services for European Qualifying Examination (EQE) Candidates

Effective Date: 01/09/2026

1. Why This Exists (The “Let’s Keep Things Smooth” Bit)

We all come from different places, backgrounds, and work cultures — and what feels “normal” in one setting can feel totally off in another. To keep things clear and avoid ambiguity, we’ve written down the basic rules that help our school run smoothly for everyone. If something isn’t covered here, our Terms and Conditions and the epi Code of Conduct applies. By applying to or joining any of our courses, you accept and agree to follow these Guidelines, our Terms and Conditions and the epi Code of Conduct.

2. Enrollment, Class Capacity & Admissions

Enrollment works on a simple first-come, first-served basis. We don’t hold or reserve spots for anyone — a place is guaranteed only once you’ve officially signed up and paid the full course fee or the required first part in advance. This helps ensure that everyone in the class is genuinely dedicated, committed, and ready to go — creating the best learning experience for the whole group.

When a class fills up, any later applicants will be added to a waitlist. Please don’t pressure anyone to “make space” or bend the rules, especially do not pressure tutors, as they play no role in admissions. All enrollment decisions are handled solely by the school through our official channels.

If you are signed up but need to cancel, please notify us as soon as possible — don’t hold a spot that someone else could take. Cancellations less than two weeks before the start of a course require payment of the full course fee or the required first part.

To protect the learning experience for everyone involved, the school — or a tutor on the school’s behalf — may refuse or cancel any signup, even a valid one, if we believe it would compromise the group or the environment. We may do so without further explanation.

3. Respect for Boundaries & Communication Channels

We love committed candidates, but there’s a line between enthusiasm and boundary-crossing. To keep things healthy for everyone, please follow these simple rules:

  • Use only the official school channels when contacting tutors or staff.

  • Do not contact tutors via their private or unrelated professional channels e.g., through their day job, LinkedIn DMs, personal email, private phone, or anything that isn’t approved.

  • Do not pressure or harass staff regarding class availability, deadlines, or admission decisions.

If these boundaries are violated, we reserve the right to refuse admission, cancel an existing booking, or remove you from a course entirely — without refund. This is to protect our tutors’ time, privacy, and wellbeing, and to keep the learning environment professional and respectful for everyone.

Our official communication channel is email. All community members agree to provide us with a valid email address and respond to our queries within 24 to 48 hours. We agree to do the same. If you have a question regarding a payment you can reach our finance team at finance@fillun.com, and if you have any other question you can reach us at hello@fillun.com.


4. Paperless Office

We operate as a fully paperless office, both for environmental and organizational reasons. We do not send or receive paper documents of any kind. All invoicing and administrative communication is handled digitally, via email or other approved electronic systems. Please ensure you can receive digital documents, as this is the only way we issue invoices or official communications.

5. Pricing Policies For Study Groups

  • Businesses with a valid VAT number pay the full regular price and must make the payment in a single installment.

  • Sole proprietors with a valid VAT number may choose either to pay the full regular price in installments or to pay the personal discounted price in a single installment.

  • Natural persons may pay the discounted personal price and may also choose to pay in installments if they wish. Please note that this discount only applies if you receive no support, including retrospective reimbursement, from your employer.

If you choose to change your customer type (for example, if you request invoices as a sole proprietor instead of as a natural person, or if your employer agrees to pay for your course), the new customer type will apply to your purchase and you agree to comply with all pricing, payment, and VAT policies applicable to that customer type.

6. VAT

We cannot issue invoices without VAT, please don’t ask for one. VAT rules are pretty strict and they are completely out of our hands. If the VAT treatment of your invoice is unclear, please contact our finance team at finance@fillun.com, they are happy to give you more information on a case-by-case basis.

If you pay as a natural person we are required to collect, report, and remit standard-rate VAT according to your location. This means that the applied rate might vary significantly depending on where you live, but also based on the classification of our services and our entire company in your country of residence.

If you pay as a business, the payment should come from the business account. If we invoice a business but you pay us from your private account instead, you agree to send us a signed document from the business as proof that they agreed to this arrangement.

7. Disputes & Chargeback

If you dispute one of your payments, you agree to contact us directly before filing a chargeback or escalating the issue. You can reach our finance team at finance@fillun.com at any time, and they’re ready to assist you as quickly as possible.

If you initiate a chargeback or escalate the dispute without contacting us first, we reserve the right to terminate your access to current products and services and may refuse you access to any future products or services.

8. Non-payment

If an invoice becomes overdue, we’ll reach out to you to check in and make sure everything is in order. Sometimes it’s just an oversight, and we prefer to resolve things quickly and amicably.

If we’re unable to reach you and/or the invoice remains unpaid for more than 30 days past the due date, we may terminate your access to current products and services and may refuse you access to future products or services.

We may also take further steps to resolve the outstanding balance, including standard recovery processes such as filing a payment order, engaging a collection partner, or using any other applicable legal payment recovery mechanisms. We may also charge you statutory interest on overdue amounts, official procedural fees, as well as reasonable costs incurred in the recovery process, to the extent permitted by applicable law.

Please ensure that all invoices are paid by their due date and that we can reach you in case of an issue.

9. Invoicing and Payment

If you set up a wire transfer, do not rely on repeating past transactions. Instead, always make sure to:

  • Use the exact account name on your actual invoice

  • Use the exact account number on our actual invoice

  • Use the exact currency of your actual invoice

We might need to change bank details from time to time, even between two billing cycles, to minimize costs for both of us, to comply with any regulatory requirements and to avoid a long list of disruptions, especially in multi-currency and multi-region transactions. If you send your payment to the wrong account it might get silently blocked or returned, and it almost always incurs significant extra costs for both of us.

You explicitly agree to cover any and all fees associated with your payment, especially if it is due to an incorrect payment, and even more so if such errors occur repeatedly.

Please always follow all payment instructions exactly.

10. Limitation of Liability

To the fullest extent permitted by applicable law, our Company, including its owners, instructors, affiliates, and representatives, shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including but not limited to loss of profits, loss of business opportunity, loss of data, or reputational harm, arising out of or in connection with the use of, or inability to use, any of the Company’s services, materials, courses, or guidance.

The Company provides educational services only and does not guarantee any particular outcome, including success in any examination such as the European Qualifying Examination (EQE).

Notwithstanding the foregoing, if liability is established under applicable law and cannot be excluded, the total aggregate liability of the Company shall be strictly limited to the amount actually paid by the user for the specific course or service giving rise to the claim.

Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is not permitted under applicable law, including, where applicable, liability for intentional misconduct or gross negligence.


This is the end of the Community Guidelines.